Conference Programme | West Country Tourism Conference

Tues 4 Feb	‘TOURISM IDEAS & EXCELLENCE’
0930-1000	Tea & Coffee on arrival
1000-1005	Welcome & Intro
1005-1019	Viki Carpenter and Helen Martin, Access Cornwall	Making hospitality neurodiversity friendly
1020-1029	Kevin Millington, T-Stats Solutions	Tourism in Numbers: West Country Insights
1030-1044	Robin Tjolle, VisitEngland	VisitEngland / VisitBritain update
1045-1059	Alistair Handyside, PASC	Regulatory Changes looming
1100-1114	Richard Toomer, Tourism Alliance	Tourism and the new Government – some reflections
1115-1130	PANEL WITH 3 PREVIOUS SPEAKERS
1130-1200	Tea & Coffee
1200-1214	Mike Easton, Vickery Holman	Hospitality Property update
1215-1224	Sally Wigg & Charlotte Wade, TTW Recruitment	Top tips for recruitment and retention in the hospitality & tourism sector
1225-1234	Brett Sinclair, DCW / Suez	Understanding & Embracing the new food waste reforms
1235-1244	Lex Thornely, Owens Organic Coffee	Achieving Competitive Advantage Through Savvy Sourcing
1245-1254	Amanda Ringelberg and Dan Howson, HMP Exeter Employment Advisory Board	Accessing the prison leaver pool
1255-1309	Ellie Hibberd, Stephens Scown	What the new Employment Rights Bill means for employers in Tourism
1255-1309	Steve Panton, Stephens Scown	Are you prepared for Martyn’s Law?
1310-1319	Hannah Bushby & Mark Durber, Clockwork Marketing	How to Thrive: Why guest experience starts with the first click
1320-1330	QUESTIONS AND ANSWERS
1330-1600	Pasty Lunch (included) and opportunity to visit Source Trade* show*

Weds 5 Feb	‘MARKETING, DIGITAL, AI & PR’
0930-1000	Tea & Coffee on arrival
1000-1005	Welcome & Intro
1005-1014	Josh Castree, Seaton Tramway & Jurassic Discovery	Tourism Awards and what they mean to us
1015-1029	Beth Mayman, St Austell Printing Co	Sustainable Print & Packaging
1030-1044	Mark Worden, MiHi	When search and social combine in holiday research
1045-1059	Dom Hine & Mark Durber, Clockwork Marketing	How to Thrive: Revenue you didn’t know you lost
1100-1114	Tony Wilson, Anytime Booking	Creating Connections & Building Communities
1115-1130	Neil Warren, Living Options Devon	“Don’t tell me what I want, tell me what you have” – What to Say to Attract the Purple Pound
1130-1200	Tea & Coffee
1200-1234	Paul Zimmerman, INV Group	AI Innovations for tourism
1235-1249	Thomas Chartres-Moore, Stephens Scown	HospitAIity: integrating AI into your business will become a necessary evil, so do it right.
1250-1304	Anand Patel, NFU Mutual	Cybersecurity Challenges
1305-1319	Lesley Anderson, Hedgerow Marketing	Converting Clicks to Check-Ins – LinkedIn Leverage for Hospitality
1320-1330	QUESTIONS AND ANSWERS
1330-1600	Pasty Lunch (included) and opportunity to visit Source Trade* show*